Call Us (704) 845-0699
Fax (704) 841-1808
Make an Appointment

Privacy Policy

We are honored to provide the highest quality of care for Matthews NC patients since opening in 1990. Call us today for expert chiropractic care.

Privacy Policy

Last updated: July 24, 2020

This website (“us”, “we”, or “our”) operates marketing for Matthews Family Chiropractic as (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at this website.

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address (“Personal Information”). We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, re-marketing to you, collecting your reviews, and improving our services. This information may be gathered by our 3rd party booking service and governed by their privacy policy in that application.

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Behavioral Remarketing

We use remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook / Instagram

Facebook and Instagram remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217

Facebook adheres the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Do Not Track Disclosure

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International Transfer

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

This Privacy Policy is effective as of July 24, 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us or Unsubscribe

If you have any questions about this Privacy Policy, please contact us at 704-845-0699

Janie Santos
They are the VERY BEST Chiropractic Office!!! My dad has been coming here for about 30 years...I just now started coming and I can not believe I have waited this long!!! ALL STAFF members are amazing!!! Very friendly, clean, and prompt!!! I recommend both Dr. John and Dr. Mechelle to EVERYONE!!!
Leah Ponds
Excellent, personal care. Love the staff and Drs. John and Mechelle Hanna. ❤️
Response from the owner:Leah, thank you so much for leaving your positive feedback for us :)
Katherine Hodgson
The best from the front office to the back the best excellent service all the way around
Jennifer Ely Shelton
Very friendly atmosphere.
I appreciate that the staff is knowledgeable and take time to explain what is best for your individual needs.
I would definitely recommend for those of us who are fearful of chiropractor's and are looking for alternatives to short or long term medical issues.
Thank you Dr. John and staff.
Tanya Lassiter
Excellent place for healing to take place.
Dr. John& Dr. Mechelle Hanna and staff take personal interest and care for their patients.
Rev. Tanya Lassiter
Response from the owner:Thank you so much for your kind words!
Anna Mukhin
Nataliya Savchenko
The best chiropractor ever!
Response from the owner:Thank you, Nataliya! We appreciate it :)
Heather Witkowski
Matthews Family Chiropractic was recommended to me by my parents, who have been seeing Dr. Hanna for years. Six years ago, I had a successful microdiscectomy but recently ended up pinching my L5 which caused me tremendous pain that was reminiscent of my previous injury that led to back surgery. I was scared and panicked when I called Dr. Hanna but after a thorough exam and x-rays (more thorough than was done when I was having my surgery six years ago!), Dr. Hanna assured me that with consistent chiropractic care, my body could fix the pinched L5 and I could get back to normal. He was absolutely right! I am 99% better about 10 weeks in. He saved me from another surgery and from re-injuring myself further. I am so incredibly grateful for his help and expertise. He is so kind and the entire office staff knew my name and my story immediately which made me feel so important and cared for. I cannot recommend them enough!
Response from the owner:We are so honored to serve you, Heather. And we appreciate you taking the time to leave such a kind and detailed review of our practice.
Lee friedlander
Matthews Family Chiropractic is phenomenal! They have been helping me so much with my pain following an accident. The entire team is incredibly kind and caring. Dr. Mechelle is so sweet and always greets you with a smile, and Dr. Hanna is equally amazing. They are both incredibly honest and take the time to explain the issues you’re experiencing.

Their hands are truly healing—it's like their fingers know exactly where the pain is, almost as if they have live X-ray vision. It’s incredible how talented they are! I absolutely adore Dr. Mechelle and how much care she puts into everything she does.

The staff treats you like family, which makes every visit such a positive experience. I recommend them 100%—once you try their care, you won’t want to go anywhere else! They’ve significantly reduced my pain, and there’s no doubt in my mind that God surrounds us with wonderful people like them who know how to help without pushing for long waits or unnecessary surgeries.

Thank you, Matthews Family Chiropractic, and may God bless you and your amazing team! 🙏
Response from the owner:We appreciate you, Lee. Thank you for sharing your feedback :)
Joey and Anna Grimm
The staff is so kind and personable! Dr. Hanna is gentle, careful and always refers to the X-rays. After seeing him for two months now, my sciatic pain in my left leg is gone and I’m already noticing improvement in my back as well!
Response from the owner:Thank you for taking the time to leave us your feedback. We really appreciate it.
DJ Makowski
I started going about 4 to 6 weeks ago. They explain what was wrong with me and how they are gonna fix the problem. Couldn't be happier!
Linda Piemonte
Dr. Hanna and his assistant Laura are very thorough and professional.
The office is very welcoming and relaxing. Everything was explained to me and a plan was put in place. Only been there three times so far but my back is feeling so much better with non invasive movements and no pain.
I will continue to see Dr. Hanna on a regular basis long after my treatment is done. Very happy I found them!
Stan Efird
First started coming to Matthews Family Chiropractic over 30 years ago, (right after they started receiving patience). Within a few months Dr. John had completely eliminated my back pain. Now 30 years later and back pain has returned guess where I went? Back to Dr. John .. In less than a month my back has already improved. He is a great doctor and a great guy. He also has a very friendly staff that will make you feel like family. I highly recommend.
Andreia Bezerra de Menezes
When I went to the clinic it's in a lot of pain, I couldn't walk because of a lot of pain in my lower back. Dr. John and his team gave me all the care and care I needed.
Dave
Response from the owner:Thank you for leaving your feedback! We appreciate it :)
Alina Kochergin
Exceptional service, relaxing and comfortable environment. They have binders full of testimonials from previous clients that have been healed. Dr. Hanna is very knowledgeable, positive and lives out the golden rule, treat others like you want to be treated. I would very highly recommend Dr. Hanna's office!
Response from the owner:Thank you for sharing your feedback, Alina!
Merlyn Hunter
Been going for 25 years and can't think of going anywhere else....always have had good results - highly recommend Dr Hanna
Response from the owner:Merlyn, thank you so much for taking the time to leave us such a wonderful review.
Elizabeth Jenkins
Wonderful practice! Dr. John and the staff are so caring and truly are there to help! Thank you!!!
Response from the owner:We appreciate your kind words!
Blue Collar 247
Dr. John is Awesome….He cares about his patients and is very knowledgeable about his field. Everyone there makes me feel at home. From the initial consultation to the follow up visits I have had the same welcoming experience. My pain has slowly eased.

Thanks Dr. John
Stephen Swider
Wonder staff! Very prompt and attentive!
Xanthian Moon
Best chiropractor I’ve ever been to. Very gentle, effective, and everyone on staff is so sweet
Elizabet Renna
This is an amazing place to come to when you need chiropractic services. It has brought me relaxing peace and it is wonderful to know that the doctor and staff cares about my back health and also how I am doing. They have been kind and helpful throughout my visits. Many thanks to them for helping me. 🤗
Denise Richardson
Dr. Hanna is very caring and attentive. He has 32 years of experience, and that means a lot to me. I wish that I had been under his care sooner, as I know I would have greatly benefited in healthy prevention of my current spine deficiencies.
S S
Had a chance to get my treatment done there, awesome place to get adjusted,
Aljane Davis
This practice is amazing very friendly and respect your privacy I have never felt so at home everyone is amazing
Response from the owner:Aljane, thank you so much for leaving us your kind feedback!

Request a Callback

Have a question or ready to book your first visit? Our team is here to help you get started on your path to lasting pain relief.

Call now